1. Shipping costs
Shipping costs are calculated based on the order value and delivery location. The exact shipping costs are displayed in the shopping cart and during checkout.
For large, heavy and bulky products such as soil, surcharges of €3.50 apply.
2. Delivery times
Delivery times may vary depending on the product and delivery location. The estimated delivery time for each order is provided during checkout. Delivery within Germany usually takes 2-5 working days. International deliveries can take 7-14 working days.
3. Shipping service provider
We work with the renowned shipping service provider DHL to ensure that your order arrives safely and on time. In addition, we ship with DHL GoGreen, a climate-neutral shipping service that protects the environment. In this way, we actively contribute to reducing our ecological footprint and protecting the environment. According to DHL GoGreen, "We offset greenhouse gas emissions by investing in certified climate protection projects worldwide."
4. Shipping confirmation and shipment tracking
After your order has been shipped, you will receive a shipping confirmation by email containing a tracking number. You can use this number to track the status of your delivery online at any time. You can find the tracking portal here .
5. Delivery areas
We deliver throughout Europe. Please note that delivery times may be longer in some regions If you have any questions about delivery to specific regions, please contact our customer service at: info@mygoodfeeling.de .
6. Customs duties and taxes
International orders may incur additional duties and taxes, which are the responsibility of the seller. These costs are not included in the shipping costs and are collected by the customs authorities of the respective delivery country.
7. Undeliverable shipments
If a shipment cannot be delivered due to an incorrect address, refusal of acceptance or other circumstances for which the customer is responsible, we reserve the right to charge the return costs and additional shipping costs.
8. Damaged or lost shipments
If your order is damaged or lost during shipping, please contact our customer service immediately. We will investigate the case and arrange a replacement or refund if necessary.
9. Returns
You can generate and print a return ticket via our returns portal. Please use the original box if possible for sustainability reasons. You can find the returns portal here .
10. Contact
For further questions regarding our shipping conditions or your order, please contact our customer service:
