Return conditions

Thank you for shopping with us. If you are not completely satisfied with your purchase, we will be happy to help you.

Return period

You have 14 days from receipt of your item to initiate a return.

Conditions for returns

• The item must be unused and in the same condition in which you received it.
• The item must be in its original packaging.

Return process

• To start your return, please visit our returns portal at this link .
• Enter your order number and your email address.
• Follow the instructions to obtain a return label.

Shipping costs for returns

• The cost of returning the item is to be borne by the customer unless the item was damaged or faulty upon receipt.
• Shipping costs will not be refunded.

Refunds

• Once we receive and inspect your item, we will notify you of the status of your refund.
• If your return is approved, your refund will be processed to your original method of payment within 10 business days.
• For approved returns due to damage or defects in the product, we will cover the return shipping costs.

Non-returnable items

• Some items are not returnable:
  • Perishable goods (such as food, flowers or plants)
  • Personalized items
  • Hygiene products if they have been opened
  • Gift and voucher cards

Exchange of articles

• We only replace items if they are defective or damaged. If you would like to exchange a defective or damaged item, please contact us at info@mygoodfeeling.de.

Return portal

To start your return, please click on the following link: Return Portal